What is the difference between a formal and a non-formal complaint?

Published 12/18/2007 10:28 AM   |    Updated 12/18/2007 10:28 AM

What is the difference between a formal and a non-formal complaint?

A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint.  Formal complaints are assigned to a Compliance Officer for inspection.

 

Non-formal complaints are complaints made anonymously, by former employees, or by individuals who did not provide their written signature for the complaint.  Non-formal complaints cause a letter to be sent to the company listing the possible violations and requiring proof of abatement.

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