Why do I see duplicate names, or an IOT employee name, appear on my IOT billing detail reports?

Published 07/29/2013 08:12 AM   |    Updated 07/29/2013 08:12 AM
Why do I see duplicate names, or an IOT employee name, appear on my IOT billing detail reports?
When IOT gathers billing data each month for seat the script will pick up the last user that logged onto that computer and that will be the user name that appears on the billing detail reports. This means that if a user is listed twice they were the last one to log-on to those two computers. If an IOT tech support was the last person to log-on to your agency computer, there name will appear on your billing detail report. Seat auditing should be done by computer name and not user name.
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