For State Employees Only: What should I do if I am unable to logon to CIMS?

Published 06/27/2007 02:31 PM   |    Updated 03/26/2008 10:49 AM

For State Employees Only: What should I do if I am unable to logon to CIMS?

The first thing you need to do is determine if this is a PC problem or a website problem. Inform a nearby coworker and have them attempt to connect to the website. If they are able to successfully login, you should then contact your local system's administrator. However, if you think that it is a CIMS Server issue, e-mail IOT Customer Service or dial (317)232-3251 (Toll-Free 1-800-382-1095) and open a ticket so that the problem can be fixed. Be sure to provide your full name, agency name, phone number, and a specific description of the problem you are encountering.

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