Sometimes, when I conduct patient information requests on INSPECT, the system fails to return any results. Why does this occur in some cases and not others?

Published 07/01/2009 01:29 PM   |    Updated 07/29/2013 12:11 PM

Sometimes, when I conduct patient information requests on INSPECT, the system fails to return any results. Why does this occur in some cases and not others?

INSPECT's PMP WebCenter comes complete with what's known as a "Power Search Module." When a user conducts a search for a patient, our system will identify the patient on a number of matching criteria plus variants, meaning that you should only have to do one general search for a given patient. The vast majority of requests are automatically fulfilled. However, there are some exceptions to this general rule, and, in some cases, requests must be manually fulfilled by a member of the INSPECT staff. If you submit a request and do not receive a result right away, it means that your request has been queued for manual processing. For example, one instance that almost always requires manual processing is when the subject of a search has the same name and address as another patient in our repository (e.g. family members with the exact same name but different birth dates). Doing additional searches for name variations, different addresses, or different name/address spellings in these cases is completely unnecessary. The INSPECT staff will fulfill your request as soon as possible. Like auto-fulfilled requests, once a request is manually processed, it will be available for review when you are logged into your account.

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